Job Description: 

Our esteemed clients are looking for Customer Care Executive having minimum experience in BPO Sector.

The Role: 

The Customer Care Executive drives profitable relationships with key customers, oversee team-managed accounts, swiftly resolve complaints, and promote the latest products for increased sales. Expand the customer base through upselling, address individual needs, exhibit proficiency in Microsoft applications, possess superior product knowledge, and demonstrate leadership as a positive, team-oriented player.

Key Responsibilities will include:

• Build and maintain profitable relationships with key customers.
• Oversee relationships with customers handled by the team.
• Resolve customer complaints swiftly and efficiently.
• Keep customers informed about the latest products to boost sales.
• Expand the customer base through upselling and cross-selling.
• Understand individual customer needs and address them effectively.
• Proficient in Microsoft applications, with superior product knowledge.
• Demonstrate teamwork and leadership skills.
• Maintain a positive attitude, prioritizing customer satisfaction at all times.